Returns & Refunds

We hope to make shopping online at Own Label Skincare Limited as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods.

Returning goods by post

▪ Contact us within seven days for a Returns Number via e-mail or call us on +44 (0) 7704778880  between 10.00 am - 5.00 pm, Monday to Friday.

▪ We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned

▪ When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging

▪ Ensure you enclose your proof of purchase

▪ Any refund will automatically be issued to the debit or credit card number used to make the original purchase please allow 5 – 10 working days

▪ Postage or courier charges are non-refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods

▪ We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending

Returns address:

Own Label Skincare Limited Unit 2, 9 Mode Wheel Road, Salford, Manchester, M55DQ

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.