Returns & Refunds

We hope to make shopping online at Own Label Skincare Limited as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods.

Returning goods by post

▪ Contact us within seven days for a Returns Number via e-mail or call us on +44 (0) 7704778880  between 10.00 am - 5.00 pm, Monday to Friday.

▪ We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned

▪ When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging

▪ Ensure you enclose your proof of purchase

▪ Any refund will automatically be issued to the debit or credit card number used to make the original purchase please allow 5 – 10 working days

▪ Postage or courier charges are non-refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods

▪ We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending

Returns address:

Own Label Skincare Limited Unit 2, 9 Mode Wheel Road, Salford, Manchester, M55DQ