Shipping policy

Shipping & Delivery

Once you’ve placed an order with Own Label Skincare, we’ll send you an Order Confirmation email to confirm that your order has been received.

When your order has been dispatched, you’ll receive a Shipment Confirmation email with your tracking information so you can follow your delivery.

UK Delivery

UK orders are normally sent using a tracked courier service and are usually delivered within 12 to 48 hours from dispatch.

Please note that this is the courier delivery time once your order has left us and does not include any manufacturing or order preparation lead time.

International Delivery

International delivery times vary depending on the destination, local customs procedures and the courier service used.

Tracking information will be provided once your order has been dispatched.

Missed Deliveries

If you are unable to accept your delivery, the courier may:

• Attempt delivery to a neighbour
• Leave the parcel in a designated safe place
• Provide instructions for arranging redelivery or collection

Please follow any instructions sent directly by the courier.

Problems With Your Order

If you experience any issues with your order, including missing, damaged or incorrect items, please contact our Customer Care Team within 7 days of delivery.

Where applicable, we may ask you to provide photographs of the parcel, packaging, products and shipping label to help us investigate the issue quickly.